We strive to provide you with the best Soldo Fintech services and ensure a seamless experience. However, if you encounter any issues or have concerns regarding a transaction or payment made through our platform, we have a refund policy in place to address such situations. Please review our refund policy carefully
Unauthorized Transactions
If you suspect any unauthorized transactions on your account or unauthorized use of your payment information, please notify us immediately. We will promptly investigate the matter and take necessary actions to resolve the issue. In the event that an unauthorized transaction is confirmed, we will initiate a refund to your account for the disputed amount.
Failed Transactions
In case a transaction fails due to technical issues or any other reason beyond your control, resulting in a deduction from your account but without the completion of the payment process, we will refund the deducted amount to your account. Please note that it may take some time for the refund to be processed, depending on the payment method and banking procedures involved.
Disputed Payments
If you believe that a payment has been made in error or is incorrect, you can contact our customer support within a reasonable timeframe to initiate a payment dispute. We will carefully review the details of the disputed payment and, if found to be valid, we will process a refund accordingly.
Refund Process
To request a refund, please contact our customer support team with all relevant details and supporting documentation, if applicable. We will assess each refund request on a case-by-case basis and strive to process eligible refunds in a timely manner. Refunds will generally be issued to the original payment method used for the transaction. Depending on your bank's policies, it could take 5 to 7 business days for the money to appear in your account.
Changes to the Refund Policy
We reserve the right to modify or update our refund policy at any time without prior notice. Any changes to the refund policy will be effective immediately upon posting the revised version on our website. It is your responsibility to review the refund policy periodically to stay informed about any updates.